Step by Step Guide: Installing osTicket Locally on Windows or Ubuntu 16.04

1. Step 1: Download, run and configure USBWebserver Software

   • Once downloaded, extract and run the software. At first run, you should be able to see this screen.

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     Screenshot – Installing osTicket locally on Windows using a portable Web Server

   • Go to settings, then change Port Apache from 8080 to 80 – if there is no other web server running on your Windows machine. If there is, then leave the port to 8080. Click Save button

   • Go to Root Dir and change {root}/whatever-is-on-here to {root}/osticket. Click Save button and close the window.

2. Step 2: Create a folder called osticket inside the folder USBWebserver 8.x

3. Step 3: Extract osTicket-v1.9.14.zip or whatever version you have downloaded.

   Copy all the files inside the upload folder and paste it into osticket folder – inside USBWebserver 8.x folder.

   Then go inside include folder and copy/duplicate the file ost-sampleconfig.php in the same folder and rename the file to ost-config.php.

   TIP: In Windows, you can duplicate a file (prefixed with copy) in the same directory, by dragging the file while holding down ctrl key and dropping it on any part of the whitespace.

4. Step 4: Fire up usbwebserver.exe again and make sure Apache and MySQL are both lighted green. An indication that both have NO issues. If lighted red, then there are issues. One issue that might have caused it is, you didn’t completed step 2 above.

   In case you missed to create the folder, which is supposedly completed under step 2, then do that now and start Apache by going to the Apache tab and manually start it – clicking the start button.

5. Step 5: Start your favorite browser, in this case I will be using Chrome.

   Type in localhost and press enter key, and you should see a screen exactly looking like this:

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   Screenshot – osTicket Installation Wizard Page

   Notice the screen-shot above, all Required and Recommended components were checked and colored green. Indications that it’s all good to go, but before hitting the Continue button, let us first create a Database for it, so follow next step below.

6. Step 6: Create a Database and Database User.

   While your browser is still running, create a new tab and type in localhost/phpmyadmin – that should take you to phpMyAdmin login page. Login using root as username while usbw is the password. Once logged in, create the necessary database details.

   In this case, I will use; osticket for both database user and database name.

   Video Demo Here: https://youtu.be/jVHuEElZbUY

7. Step 7: Run the installation wizard.

   Load a new browser tab or window and navigate to localhost – the wizard should automatically load up the following screen.

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   Screenshot – Installation Wizard Page for osTicket

   You should see that all Required and Recommended components are checked and good to go, so click on Continue button to start the wizard. You should be taken to the osTicket Basic Installation page.

   If not, and you see the screen below instead, then make sure you completed the step mentioned in Step 3. That is, duplicating the file ost-sampleconfig.php and renaming it to ost-config.php.

   Reference Image:

   

   Screenshot – Config file missing

8. Step 8: Basic Installation – fill out the important fields.

   You can enter any value you would want, under the System Settings and Admin User field sets, while taking note of your Admin Password.

   Fill out Database Settings and use the details we used under Step 6, in this case, osticket is the database name and database username.

   Sample:

   • MySQL Database: osticket
   • MySQL Username: osticket
   • MySQL Password: your-own-password

   Note: Email address under System Settings, should be different from Admin User’s Email address.

   Once done, click Continue button, and you should be taken to the Congratulations! page. On this page, osTicket requires you to do some post-install setup. But in this specific case, we don’t need to run through the Config file permission setup, since we are running the help desk software on a Windows-based web server. With Linux or *nix based servers, we need to go through these additional steps.

   Reference Image:

   So there you have it, that’s how you would install os ticket on Windows, using a ready-to-use and portable Web Server. Take note, that you can run osTicket from any computer you wish, just plugin your USB with the web server files in it. Fire up the usbwebserver.exe and voila!

Next: How To Install OST on Ubuntu based Web Server