Chubbable is committed to preserving the privacy of all visitors to [chubbable.com] (“our website”). This privacy statement relates to our practices in connection with our website and is designed to assist you in understanding how we collect, use and safeguard the personal information you provide to us and to assist you in making informed decisions when using our site and our services. Chubbable fully respects your right to privacy. We will not collect personal information/personal data about you when you visit our website unless you choose to provide that information.
By using this site, you consent to the collection and use of your information under the terms of this privacy statement which is in accordance with the Data Protection Acts 1988 to 2018, the European Communities (Electronic Communications Networks and Services) (Privacy and Electronic Communications) Regulations 2011 and the EU General Data Protection Regulation (GDPR). Please read the following privacy statement to understand how we use and protect the information that you choose to provide to us.
Consent to Use of Data and Data Protection
Data protection is a matter of trust and your trust is important to us. So that you can feel secure when visiting our website, we strictly observe the statutory regulations in processing your person-specific data and we would like to inform you here about our data acquisition and data utilization. The following data-protection statement explains to you which data is collected from you on our websites, which parts of this data we process and use and in which way, and to whom you can turn with any concerns or requests.
Body Responsible, and Rights of Those Affected
The body responsible for the acquisition, processing and utilization of your person-specific data, in the sense of the General Data Protection Law is Chubbable (hereinafter referred to as “We”, “Us”, “Chubbable”, “
chubbable.com“, the Site”), as the body responsible.
Chubbable can be reached by you via the Contact Us Form.
When you place an order through the Site, subscribed to our newsletter, opted-in to our marketing & promotions, we will maintain your information for our records unless and until you ask us to delete this information.
You can request, at any time and free of charge, information about your data stored by us, and can exercise your right to correction, blockage or deletion of your data. To this end you can make use of the previously mentioned contact options.
Should you object to the acquisition, processing or utilization of your data by Chubbable in keeping with the stipulations of these data-protection provisions, whether entirely or for individual measures, you can send your objection, again by using the previously mentioned contact options.
Acquisition, Processing and Utilization of Person-Specific Data
Person-specific data describes details relating to the actual or personal relationships of a specific or identifiable natural person. Such details include, for example, your name, your telephone number, your address, and all existing data that you disclose to us during registration and when opening your customer account, subsribing to our newsletter, opting-in to our marketing and promotions.
For each user who registers with us via the “Register” function, we set up a user account, i.e. password-protected, direct access to his or her existing data stored by us. This allows you, amongst other things, to view your already-concluded, still open and recently sent orders, service subscription. or to manage your personal data and the newsletter.
Setup of the Customer Account
The following data must be given during the registration for a user account (obligatory disclosures):
- Your E-mail Address
- Your First Name
- Your Last Name
- Your Password
- Your consent to receive our weekly newsletter (news, updates & promotions)
Your invoice and delivery address need not be given until you order something. For your order we need your correct name, and delivery address. We also need your e-mail address so that we can confirm receipt of your order and its dispatch, and so that we can communicate with you in general. We also use your e-mail address to identify you (as a log-in name), when you visit your customer account.
Use of the Customer Account
You can use your user account to log-in to the various sections of our website. You can use the customer account to log-in to the store and services section of the site. We will only pass on your data to these website section if you log in there. The passing on of data will then only take place with your consent, which you can give during the respective log-in process. If you do not log out of your customer account, you will automatically remain logged in. This function enables you to use part of our services (e.g. Ordered Items) even without having to log-in to the customer account again. For security reasons, however, you are asked to give your password again if, for example, your personal data is to be altered or if you would like to place an order.
How do we use your information?
We collect, store and process your data for the entire processing of your purchase, including any subsequent guarantee claims, the technical administration, our own marketing purposes and to prevent criminal offences and fraud. Your person-specific data is only passed on to third parties to the extent that this is legally permissible, including the purpose of processing the contract or for invoicing, for marketing or if you have previously consented to this. When processing orders, for example, the service companies used by us (transport companies, logistics companies, payment gateways) are sent the data they require for processing and concluding orders. The data passed on to our service providers in this context may only be used by them for fulfilling their duties.
We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
- To personalize your experience and to allow us to deliver the type of content and product offerings in which you are most interested.
- To improve our website in order to better serve you.
- To allow us to better service you in responding to your customer service requests.
- To administer a contest, promotion, survey or other site feature.
- To quickly process your transactions.
- To ask for ratings and reviews of services or products.
- To follow up with them after correspondence (live chat, email or phone inquiries).
Use of Your Data for Advertising Purposes
Apart from the processing of your data for settlement of your purchase at Chubbable, we also use your data for the following purposes: to permanently improve your purchase experience and for making this site more user-friendly and individual for you; to communicate with you about your orders, and about certain products or marketing campaigns; and to recommend products or services that might interest you.
To this end we use the information available, such as confirmations of receipts and reading confirmation of emails, information on the terminal device used by you, your connection to the Internet, operating system and platform, date and time of the visit to the home page, or products that you have looked at, as well as information that we have received from you (including automatically transferred or generated information). Apart from this we also make use of your order history.
The utilization of your person-specific data for advertising purposes can be objected to at any time, whether all-in-all or as regards individual measures, without additional cost. Notification in text form sent by one of the contact options given above (via Contact Form) is sufficient for this purpose.
For sending the Newsletter we make use of the e-mail address given by you and for this we need your confirmation that, as the owner of the e-mail address, you consent to its receipt.
Should you later decide that you no longer want to receive a newsletter from us, you can object to this at any time without thereby incurring any other costs. Notification in text form sent by one of the contact options (via Contact Form) is sufficient for this purpose. There is, of course, also a cancellation or unsubscribe link in every newsletter you received.
Contact Us From
When you inquire of something via the site’s Contact Form, we need your consent that our website will temporarily store your submitted information so they we can respond to your inquiries.
We will take the following responsive action, should a data breach occur:
- We will notify you via email within 3 working days.
- We will notify the users via in-site notification 3 working days.
The acceptance of cookies is not a prerequisite to access our website. We draw your attention, however, to the fact that our website and service has only limited functionality, if you do not allow us to place cookies.
What Are Cookies?
Which cookies are used by Chubbable?
- Make our site work
- Collect anonymous data on how users navigate our site, which helps us to improve it
- Allow you to share our content on social networks
- To help us provide relevant advertising to those who may be interested in it.
- Collect any personally identifiable information
- Pass personal identifiable data to third parties.
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
What cookies the site will use and for what purposes?
We have set 4 diffirent categories for the cookies used on our site;
- Strictly Necessary Cookies
- Functional Cookies
- Performance Cookies
- Advertising Cookies
Each of these categories is explained below along with details of the specific cookies used, though within each category we may use additional or alternative cookies at any time.
A. Strictly Necessary Cookies
These are essential for our site to work, for example ordering a product.
- We need this cookie to set and remember the chosen currency on the site.
- Used for choosing the chosen language on the site.
B. Functional cookies
These enhance your experience whilst using the site by recognising you when you return to our site, for example, by remembering accessibility preferences.
We use the following functional cookies on our site:
- To determine if the user is happy to accept cookies on the website.
- Records how many times the cookie message has been shown.
C. Performance cookies
We use Google Analytics to get insights about our site’s traffic. For more information about Google’s Privacy & Terms, please click here.
- Google Analytics (_ga) – Used to distinguish users.
- Google Analytics (_gid) – Used to distinguish users.
- Google Analytics (_gat) – Used to throttle request rate.
- Social Media Share Buttons (Twitter, Facebook, Google Plus) – Used to display the social sharing buttons for the add this functionality
D. Third party cookies
If you go to a page on our website that contains embedded content you may be sent cookies from these websites, for example YouTube videos, Google maps, G+ Buttons, reCaptcha, Facebook and Twitter. We do not control the setting of these cookies, so we suggest you check the third party website for more information about their cookies and how to manage them.
Third party analytics are used to track and measure usage of this site so that we can continue to produce engaging content. These cookies may track things such as how long you spend on the site or pages you visit which helps us to understand how we can improve the site for you.
We also use social media buttons and/or plugins on this site that allow you to connect with your social network in various ways. For these to work, social media sites including; Facebook, Twitter and Google Plus will set cookies through our site which may be used to enhance your profile on their site or contribute to the data they hold for various purposes outlined in their respective privacy policies.
Most Internet Browsers automatically accept cookies unless you change your browser settings. If you wish to restrict, block or delete the cookies which are set by any websites, you can generally do this through your browser settings. These settings are usually found in the “options” or “preferences” menu of your Internet Browsers.
Please note however that if you set your Internet Browsers preferences to block all cookies, you may not be able to access all or parts of our site. Unless you have adjusted your Internet Browsers settings to block cookies, our site will set cookies.
Where to Find Cookie Settings
For Google Chrome
Launch Google Chrome and type this in the address bar:
For Mozilla Firefox
Launch Firefox and type this in the address bar:
Our Advertising Partners
Google’s use of advertising cookies enables it and its partners to serve ads to your users based on their visit to your sites and/or other sites on the Internet.
Third Party Privacy Policies
We believe it is important to provide added protection for children online. We encourage parents and guardians to spend time online with their children to observe, participate in and/or monitor and guide their online activity. chubbable.com does not knowingly collect any personally identifiable information from children under the age of 13. If a parent or guardian believes that chubbable.com has in its database the personally-identifiable information of a child under the age of 13, please contact us immediately (using the contact in the first paragraph) and we will use our best efforts to promptly remove such information from our records.
Hopefully that has clarified things for you and as was previously mentioned if there is something that you aren’t sure whether you need or not it’s usually safer to leave cookies enabled in case it does interact with one of the features you use on our site. However if you are still looking for more information then you can contact us through one of our preferred contact methods.
Email: Via Contact Form